Published: Mon, September 10, 2018
Markets | By Josh Butler

British Airways investigating theft of customer data

British Airways investigating theft of customer data

British Airways promises to reimburse any customer who loses money due to the data breach. The stolen data did not include travel or passport details.

British Airways has suffered a data breach and has confirmed that personal and financial details of some 380,000 customers have been compromised.

In a statement on Thursday, British Airways said the breach was resolved and its website was working normally.

Finally, Cruz stated, "At the moment, our number one goal is contacting those customers that made those transactions to make sure they contact their credit card bank providers so they can follow their instructions on how to manage that breach of data".

While reacting to the unfortunate incidence, the airline's chairman Alex Crux apologized for the "the disruption" that the criminal activity may have caused its teeming customers.

"It appears that the company notified the Information Commissioner's Office and customers within the GDPR's mandatory 72 hours, but the breach will now be investigated and the company could be penalized if it failed to take all the necessary measures to protect customer data", Randy Abrams, senior security analyst at Webroot, wrote in an email to eWEEK.

This is not the first customer relations problem to affect the airline in recent times, the BBC said.

US Open 5th seed Anderson subdues Shapovalov in five
Nadal has lots of respect for Thiem, he is the only one who has managed to trouble the Spaniard on clay in the past two seasons. Nadal and Thiem have met ten times so far on Tour, and, remarkably, all have been contested on clay courts.

"Unfortunately breaches can happen to any business and while BA remain on the backfoot to ensure this doesn't happen again, it's important to highlight why all businesses need to be far more proactive in managing data and systems, and getting security and monitoring of data right up front".

The agreement means that British Airways customers will now be able to visit 13 new destinations across the region, opening up cities such as Ahmedabad, Amritsar, Bhubaneswar, Chandigarh, Goa, Kolkata, Kochi, and Pune, that have previously been more hard to access from the UK.

There's more information available for what to do if you're afraid you might be one of the people who had their info compromised on the British Airways website.

"As an industry until we can start making cybercrime unprofitable for adversaries they will continue to hold the cards that will yield potentially massive payouts".

Some of the affected customers have claimed they did not receive any official notification regarding the hack from the company.

The airline said in its annual report that the incident resulted in £56 million ($72.6 million) in compensation charges.

BA apologised in July after technology issues caused dozens of its flights to and from London Heathrow Airport to be cancelled. It's the latest public relations problem for the airline, and follows a power surge previous year at its control center near London's Heathrow International Airport that disrupted flights and stranded tens of thousands of passengers. "I'd rather fly easyJet - at least they don't pretend to be anything more than a budget airline and the cabin crew smile!"

Like this: