Published: Wed, December 27, 2017
Markets | By Josh Butler

Malls packed as people head out for post-holiday shopping, gift returns

Malls packed as people head out for post-holiday shopping, gift returns

"Exchanges and people want to spend their money and gift cards", said John Provost, Provost Shoes. "It's not just the dreaded returns".

As expected, the day after Christmas brings quite the crowd to the West Town Mall in Knoxville. "It's just the previous year we're going to use those specific strands of lights".

Denise Duchacek, of Kingsville, got a head start Tuesday on next year's Christmas shopping at the Fallston Walmart store, loading up on half-priced gift wrap. Spending the money or gift cards they received for Christmas. We've had a lot of returns.

Elissa Shumate, of Martinez, was shopping at the Bath and Body Works store in Sunvalley, where she came to use a gift card and make returns at other stores. "I've probably done four or five already", said Kyndal Atkinson just a few hours into her shift at Gearhead Outfitters.

"It was mainly to come up for Christmas shopping".

"I'm looking to cash in my cash I guess", Eubanks explained.

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"The grandkids got money for Christmas and it was burning a hole in their pockets", said Young.

Jasmine Garcia, 21, of Aurora, and her sister Sophia, 11, were likewise on a shopping trip with a non-specific agenda. "So it's always fun, I like it", said Christine Watts.

At Best Buy near Fox Valley Mall, Shashir Gaonkar had a similar reaction, noting that the malls before Christmas "were crazy" and that he preferred not to stand in line.

"All the fundamentals were in place for consumers to take advantage of incredible deals and promotions retailers had to offer", said Matthew Shay, NRF president and CEO.

"We usually go to the store to see what they have on sale and try to get ready for next year", Aleman said. He added that shoppers aren't anxious about the current cold snap.

She is not alone, a 2017 national survey of holiday shoppers by the National Retail Federation shows nearly two-thirds of people made at least one gift return last holiday season.

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